Frequently Asked Questions
We know every building is unique, and so are your questions. This FAQ covers the most common inquiries we receive, but your property may have its own specific needs. Don’t hesitate to reach out — our team is always happy to provide personalized guidance and answers tailored to your situation.
We are a full-service property management company based in New York City, specializing in the management of co-op and condominium buildings.
We offer a 24/7, year-round emergency hotline that residents can contact at any time. Our dedicated roster of emergency vendors ensures that any urgent situation is addressed promptly and efficiently.
We utilize CINC Systems to efficiently manage resident and board needs while providing real-time access to financial data.
We take a team-based approach through our “hub and spoke” system. That means your property isn’t reliant on just one person — your manager is supported by a senior manager and assistant, so no matter what, you’ll always experience the same dependable AXIO service.
Our management fees are customized based on your building’s size, needs, and level of service — because no two properties in New York are alike. We start with a consultation to learn more about your property, assess its current operations, and determine the most efficient, cost-effective management plan for you. To receive a tailored proposal and pricing breakdown, book a consultation with our team — we’ll walk you through our process and show exactly how AXIO can elevate your building’s performance.